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Pender County Utilities work longer hours to restore water services
2/22/2017 8:38:00 AM by dgreen

Pender County Utilities experienced a record number of water service suspensions last week, resulting in some water shut-offs.

“Pender Counties Utilities currently serves 7,000 connections,” said Michael Mack, director of Pender County Utilities (PCU). “Recently we experienced more than 300 non-payments per month.”

Mack said non-paying customers place time constraints on the limited county staff.

“Our staff was unable to receive and respond to all the calls received from customers who wanted to pay their account balance via credit card in order to restore their water service during our normal working hours, 8 a.m. – 5 p.m.,” said Mack. “Staff worked after 8:30 p.m. on the day of the cut-off to respond to voicemail from customers who called to pay on their account via credit card.”

Mack added that county staff worked in the field after 10 p.m. to reconnect customers who paid past due bills.

PCU allows customers a full 45 days to make a payment, 15 days more than the industry average, said Mack. Water bills are sent the first of each month, reflecting the previous 30 day billing cycle. Mack said non-paying customers have up to 45 days to make a payment before water service is suspended. Late paying customers must pay a 10 percent late fee, plus a $65 administration reconnection fee.

For more information regarding water service, contact the PCU at 910-259-1570 during normal office hours. After hours emergency water or sewer service needs should call 910-471-1041.

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