PUBLIC NOTICE – WATER SHORTAGE EMERGENCY May 26, 2019

A water shortage emergency is hereby declared for Pender County Utilities water users in the Hampstead and Scott’s Hill areas until further notice. Due to current abnormally
dry conditions, greatly increased usage of water from the Rocky Point-Topsail Water & Sewer District system, and current equipment and facilities limitations, the availability of potable water in Hampstead and Scott’s Hill is at reduced levels which could result in low system pressures and loss of water service.

Stage 3 Mandatory Restrictions II are hereby declared for users of the Pender County Water System in the Hampstead and Scott’s Hill areas, which include the following requirements:

All non-essential uses of drinking water are banned and garden and landscape irrigation must be reduced to the minimum amount necessary for survival.
Outdoor use of drinking water for washing impervious surfaces is prohibited; and all testing and training purposes requiring drinking water (e.g., fire protection) will be limited.
Water users shall prevent water waste and runoff; wash only full loads in clothes and dishwashers; use spring-loaded nozzles on garden hoses; and identify and repair all water leaks.
All water users shall reduce water use by 20 percent compared to their previous month’s water bill.
Additionally, in Stage 3, a drought surcharge of 1.5 times the normal water rate applies.

Thank you for your cooperation and understanding.

Kenneth P. Keel, PE
Pender County Utilities Director

Christmas tree disposal available

BURGAW –  The Pender County residents may dispose of their Christmas trees at the Rocky Point and Hampstead Convenience Centers for 3 weeks following Christmas.

“We will accept Christmas trees through Jan. 15,” said Kenny Keel, Pender County Public Utilities director.

Christmas lights and ornaments should be removed from the trees prior to disposal.

The Rocky Point Convenience Center is located at 16232 NC Hwy 210. The center is open Mondays, Tuesdays, Thursdays, Fridays and Saturdays, 7 a.m. – 7 p.m. Closed Sundays and Wednesdays.

The Hampstead Convenience Center is open Mondays through Saturdays 7 a.m. – 7 p.m. and Sundays 1 – 7 p.m. The Hampstead center is located at 250 Transfer Station Rd.

Christmas trees left in storm-related debris piles will not be accepted by the contractor.

Solid Waste stickers coming in March

BURGAW –  Solid waste stickers for 2019– 2020 will be mailed to residents within the unincorporated areas of Pender County in mid-March.

“The current stickers will be honored at all the convenience sites through March 31,” said Kenny Keel, Pender County Utilities director.  “All new stickers should be distributed by March 31.”

As with the previous sticker issuance, two sticker types will be available. Residents in unincorporated areas of Pender County will receive either FULL or RECYCLE sticker that corresponds with the amount paid on their tax bill for the annual solid waste fee.

“Since the solid waste fee is paid with your taxes, it was necessary to delay sticker issuance until after the final tax year payment deadline,” stated Keel. “This will help with a more accurate accounting of the solid waste fee payment received from property owners.”

Taxpayers may identify the fees paid by looking at their tax bill. The S64 fee of $220/year is for FULL USE, permitting a resident to use the convenience sites for household trash and recycling. Code S63 on the tax bill with a fee of $110/year is for RECYCLE ONLY.

More detailed information can be found on the Pender County Solid Waste site, www.pendercountync.gov/sw/.

Service Line Warranty Program Pender County Utilities does not Endorse Water Line Warranty Program

Pender County Utilities is aware of at least one company (American Water Resources) that offers service line warranty programs, but there are several others who offer this program as well.  These companies will independently contact Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance.  For a monthly fee, the company will cover certain qualified repairs for water service lines.  Service lines are only a portion of the private plumbing line.  They are neither owned nor maintained by Pender County Utilities.  The homeowner is responsible for any damage or failure in the service line.  Customer responsibility begins at the customer side of the water meter.  Pender County Utilities does not provide public sewer service to residential customers.

Pender County Utilities does not endorse any of these companies, because the service line is private plumbing.  Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

Below is a link to an article by a consumer watchdog columnist.  The information in this article may prove useful in making your decision:

Who is American Water Resources, and do you need their water and sewer pipe warranty?

To learn more, contact Pender County Utilities at 910-259-1570

 

 

Pender County Utilities does not Endorse Water Line Warranty Program

Pender County Utilities is aware of at least one company (American Water Resources) that offers service line warranty programs, but there are several others who offer this program as well.  These companies will independently contact Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance.  For a monthly fee, the company will cover certain qualified repairs for water service lines.  Service lines are only a portion of the private plumbing line.  They are neither owned nor maintained by Pender County Utilities.  The homeowner is responsible for any damage or failure in the service line.  Customer responsibility begins at the customer side of the water meter.  Pender County Utilities does not provide public sewer service to residential customers.

Pender County Utilities does not endorse any of these companies, because the service line is private plumbing.  Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

Below is a link to an article by a consumer watchdog columnist.  The information in this article may prove useful in making your decision:

Who is American Water Resources, and do you need their water and sewer pipe warranty?

To learn more, contact Pender County Utilities at 910-259-1570

 

 

Service Line Warranty Program Pender County Utilities does not Endorse Water Line Warranty Program

Pender County Utilities is aware of at least one company (American Water Resources) that offers service line warranty programs, but there are several others who offer this program as well.  These companies will independently contact Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance.  For a monthly fee, the company will cover certain qualified repairs for water service lines.  Service lines are only a portion of the private plumbing line.  They are neither owned nor maintained by Pender County Utilities.  The homeowner is responsible for any damage or failure in the service line.  Customer responsibility begins at the customer side of the water meter.  Pender County Utilities does not provide public sewer service to residential customers.

Pender County Utilities does not endorse any of these companies, because the service line is private plumbing.  Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

Below is a link to an article by a consumer watchdog columnist.  The information in this article may prove useful in making your decision:

Who is American Water Resources, and do you need their water and sewer pipe warranty?

To learn more, contact Pender County Utilities at 910-259-1570

 

 

Rescheduled Public Hearing Interbasin Transfer Public Hearing Rescheduled 03/22/18

The Interbasin Transfer Public Hearing which was cancelled 01/18/18 due to weather conditions has been rescheduled to 03/22/18.  This public hearing will be held in the Public Assembly Room/Board of County Commissioners meeting room located at 805 S. Walker St., Burgaw.  This public hearing will occur from 6 pm to 8 pm.  Those wishing to speak will need to sign the speaker registration form which will be available at 5:30 pm outside the meeting room.

Interbasin Transfer Public Hearing 01/18/18

The Interbasin Transfer Public Hearing which was scheduled for tonight at 6 pm in the government complex public assembly room has been canceled by the Environmental Management Commission hearing officer.  Both the hearing officer and the Division of Environmental Quality staff would be traveling from Raleigh which received a large volume of snow last night.  Pender County Utilities regrets the short notice of this cancellation but understands the travel safety concerns.  This public hearing will be rescheduled and re-advertised.

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