On November 19, 2019, The North Carolina Department of Health and Human Services (DHHS) announced the suspension of Medicaid Managed Care that was scheduled to go live February 1, 2020 until further notice.

As a Medicaid beneficiary, nothing will change.  The beneficiary’s primary care provider (PCP) stays the same and access to behavioral health and I/DD services will continue through the current process.  The Medicaid Contact Center (888-245-0179) is available to address questions from beneficiaries and their families, Monday through Friday, 8 a.m. to 5 p.m. EST.

Medicaid beneficiaries will be notified via mail when Managed Care resumes.  If an individual’s Medicaid coverage period ends before Managed Care resumes, eligibility will go through the same yearly review and recertification process used today.


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