Social Services Program Information
03.26.2020- Due to Declaration of COVID-19 Public Health Emergency, NCDHHS encourages potential recipients/recipients to utilize online, alternate and telephone methods for applications and questions. Most transactions can be handled by phone, fax, email or mail. A Drop Box is located to the left of the Entrance Doors for your convenience. Appointments will be scheduled for transactions that can’t be handled by one of these methods. Caseworkers will follow-up by phone or email.
ePASS is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and NC Health Choice or CHIP). You can learn if you are potentially eligible for Medical Assistance by completing an electronic pre-assessment screening.
Click here to access ePASS
To improve the quality of life for Pender County citizens by ensuring effective service delivery for all clients and motivating clients to accept some personal responsibility for improving their situations in order to become self-sufficient.
Children are in safe, nurturing, financially stable environment
Citizens will become or remain economically independent
Elderly & disabled individuals are safe and have opportunities to remain at home
Agency is open to citizen inquiries and questions are answered to citizens’ satisfaction
Agency operates with highest standards of effectiveness, efficiency, and excellence
Children and families have access to nurturing, educational, supportive and treatment services in order to maximize and promote positive family dynamics
1996— 1st in State for Accuracy in Food Stamp Administration
1997— 4th County in the State to attain accreditation status
1998— Community Child Protection Team Award from State for
promoting collaboration among community stakeholders
2003— Governor’s Academy for Prevention Professionals Gold Medal
2005— Focus on Leadership Award for Collaboration with other professionals
2007-— YWCA Achievement Award for Reducing Medicaid Fraud
2008— 2008 Area Agency on Aging Professional Excellence Award