Department of Social Services

Coronavirus Disease (COVID-19)

Social Services Program Information

03.26.2020- Due to Declaration of COVID-19 Public Health Emergency, NCDHHS encourages potential recipients/recipients to utilize online, alternate and telephone methods for applications and questions.  Most transactions can be handled by phone, fax, email or mail.  A Drop Box is located to the left of the Entrance Doors for your convenience.  Appointments will be scheduled for transactions that can’t be handled by one of these methods. Caseworkers will follow-up by phone or email.

ePASS is a quick and easy way for individuals and families to learn about and apply for available benefits and services. Online applications are available for Food and Nutrition Services (formerly Food Stamps) as well as Medical Assistance (Medicaid and NC Health Choice or CHIP). You can learn if you are potentially eligible for Medical Assistance by completing an electronic pre-assessment screening.

Click here to access ePASS

Email your documents to your caseworker at penderdss@pendercountync.gov

  • Medicaid or Health Choice

    Methods to apply (one application works for Medicaid and Health Choice).

    1. Apply online at epass.nc.gov
    2. Fill out a paper application and mail, fax or drop off at Pender County DSS
    3. Telephone

     

    Address:  Pender County DSS  810 S. Walker St. P.O. Box 1207 Burgaw, NC  28425

    Fax #:  910-259-0657   Attn:  Medicaid Application

    Email:  shorrell@pendercountync.gov

     

    Applications can be picked up at DSS or please call and an application can be mailed to you.

    The following website also has a link to the paper application, ePass and information for applying:

    https://medicaid.ncdhhs.gov/medicaid/get-started/apply-for-medicaid-or-health-choice

    Call 910-259-1240 if one of these methods will not work for you or if you have questions.

    Current recipients with questions can call 910-259-1240 or their Caseworker.

  • Food and Nutritional Services

    Methods to apply:

    1. Apply online at epass.nc.gov
    2. Fill out a paper application and mail, fax or drop off at Pender County DSS

     

    Address:  Pender County DSS  810 S. Walker St. P.O. Box 1207 Burgaw, NC  28425

    Fax #:  910-259-0657     Attn:  FNS Application

    Email:  nmaund@pendercountync.gov

     

    Applications can be picked up at DSS or please call and an application can be mailed to you.

    The following website also has a link to the paper application, ePass and information for applying:

    https://www.ncdhhs.gov/assistance/low-income-services/food-nutrition-services-food-stamps

    Call 910-259-1240 if one of these methods will not work for you or if you have questions.

    Current recipients with questions can call 910-259-1240 or their Caseworker.

  • Child Care

    Methods to apply:

    1. Fill out a paper application and mail, fax or drop off at Pender County DSS

     

    Address:  Pender County DSS  810 S. Walker St. P.O. Box 1207 Burgaw, NC 28245

    Fax #:  910-259-0657     Attn:  Child Care Application

    Email:  deverhart@pendercountync.gov

     

    Applications can be picked up at DSS or please call and an application can be mailed to you.

    Visit the following website for more information about Child Care:

    https://ncchildcare.ncdhhs.gov/Services/Financial-Assistance

    Call 910-259-1240 if one of these methods will not work for you or if you have questions.

    Current recipients with questions can call 910-259-1240 or their Caseworker.

  • Child Support

    Methods to apply:

    1. Online at: https://ncchildsupport.com/ecoa/caseApplicationInfo/1.htm
    2. Fill out a paper application and mail, fax or drop off at Pender County Child Support
    3. Telephone

     

    Address:  Pender County Child Support  305 S. Walker St. P.O. Box 1207 Burgaw, NC 28425

    Fax #:  910-259-1255     Attn:  Child Support Application

    Email:  ssummerlin@pendercountync.gov

     

    Applications can be picked up at Child Support and DSS or please call 910-259-1223 and an application can be mailed to you.

    The following website also has a link to the online and paper application and information for applying:

    https://ncchildsupport.com/ecoa/index.jsp

    Call 910-259-1223 if one of these methods will not work for you or if you have questions.

    Current recipients with questions can call 910-259-1223 or their Caseworker.

  • Work First

    Methods to apply:

    1. The Work First Cash Assistance Application and Review Documentation Workbook can be mailed to individuals who wish to apply for Work First Cash Assistance or short-term services and benefits or the application can be picked up at Pender County DSS. Upon receipt of the Workbook/Application, the Caseworker will conduct a telephone interview.

    Address:  Pender County DSS  810 S. Walker St. P.O. Box 1207 Burgaw, NC  28425

    Email:  deverhart@pendercountync.gov

     

    Visit the following website for more information about Work First:

    https://www.ncdhhs.gov/divisions/social-services/work-first-family-assistance

    Call 910-259-1240 if one of these methods will not work for you or if you have questions.

    Current recipients with questions can call 910-259-1240 or their Caseworker.

  • Crisis Intervention Program (CIP)/Low Income Energy Assistance Program (LIEAP)

    Methods to apply:

    1. Fill out a paper application and mail, fax or drop off at Pender County DSS

    Address:  Pender County DSS     810 S. Walker St. P.O. Box 1207 Burgaw, NC 28425

    Fax #:  910-259-0657     Attn:  CIP/LIEAP Application

    Email:  deverhart@pendercountync.gov

     

    Applications can be picked up at DSS or please call and an application can be mailed to you.

    Visit the following websites for more information about CIP and LIEAP:

    https://www.ncdhhs.gov/assistance/low-income-services/crisis-intervention-program

    https://www.ncdhhs.gov/assistance/low-income-services/low-income-energy-assistance

    Call 910-259-1240 if one of these methods will not work for you or if you have questions.

  • Non Emergency Medical Transportation (NEMT)

    Medicaid applicants/recipients in need of assistance with transportation to medical appointments – Please call 910-259-1375 or 910-259-1240.

Mission

To improve the quality of life for Pender County citizens by ensuring effective service delivery for all clients and motivating clients to accept some personal responsibility for improving their situations in order to become self-sufficient.

Goals

Children are in safe, nurturing, financially stable environment

Citizens will become or remain economically independent

Elderly & disabled individuals are safe and have opportunities to remain at home

Agency is open to citizen inquiries and questions are answered to citizens’ satisfaction

Agency operates with highest standards of effectiveness, efficiency, and excellence

Children and families have access to nurturing, educational, supportive and treatment services in order to maximize and promote positive family dynamics

Agency Awards

1996— 1st in State for Accuracy in Food Stamp Administration

1997— 4th County in the State to attain accreditation status

1998— Community Child Protection Team Award from State for

promoting collaboration among community stakeholders

2003— Governor’s Academy for Prevention Professionals Gold Medal

2005— Focus on Leadership Award for Collaboration with other professionals

2007-— YWCA Achievement Award for Reducing Medicaid Fraud

2008— 2008 Area Agency on Aging Professional Excellence Award

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