We deeply apologize for the imprecise information that was printed on the current water bills. The printed statement stated, “Residential water service cut-offs will resume in mid-June for unpaid balances. If you did not pay your bill in full for April and May due dates, and need more time to pay those balances, please contact customer service at 910-259-1570 to setup a 6-month payment plan, per NC Executive Order 124. Extended payment plans will not be available for sign up after water is shutoff for non-payment.” This statement was printed before Executive Order 142 was put in place on May 31, 2020.

On May 31, 2020 Governor Roy Cooper issued Executive Order 142 (a deferral payment order) extending the deadline regarding delinquent residential water accounts until July 29, 2020.

  • Effective March 31, 2020 Pender County Utilities will suspend all RESIDENTIAL water disconnections until July 29, 2020 for delinquent water accounts.
  • Late fees, penalties, or interest shall not be imposed for account delinquencies which occur on or after March 31, 2020 through July 29,2020.
  • Pender County Utilities will make available to customers whose accounts become delinquent, during this period, a reasonable payment plan option to bring accounts current. These plans will only apply to amounts accrued during this period occurring from March 31, 2020 to July 29, 2020.
  • Customers are encouraged to pay their water bill balance or some payment toward their bill each month to avoid building up a large balance. An Installment agreement will be available in July to give residential customers an extended period to pay their balance that accrued from March to July 2020.
  • If you are experiencing a financial hardship, we urge you to work with us to make payment arrangements while it is available.

We realize that these are difficult and unsettling times and we are committed to doing our part to help you navigate the uncertainty while we continue to deliver the clean, reliable, and affordable water you depend on. I know the last couple of months have not been easy and the weeks and months ahead will present many challenges, but we remain confident that we will overcome COVID-19 together and be stronger.  Pender County Utilities hopes that you and your family continue to stay safe and well.

Kenny Keel, PE, Utilities Director


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