RFQ # 200807-108- Engineering Consulting Services for Reverse Osmosis Water Treatment Plant and Associated Improvements, RPTWSD

The Rocky Point/Topsail Water & Sewer District (RPTWSD) and Pender County Utilities (PCU) are seeking Statements of Qualifications (SOQ) from consulting engineering firms experienced with reverse osmosis (RO) water treatment plant and well design. The engineering firm will provide complete design, permitting, and construction administration/observation of a proposed 3 MGD RO water plant, wellfield, and related water utilities improvements planned for the US 17 corridor in Eastern Pender County.  RFQ # 200807-108 issued August 7, 2020.  Statements of Qualifications Due: August 21, 2020 by 3:00 PM (EST).  See the full Request for Qualifications: RFQ_ROPlant_EngrSvcs 200807-108

 

RFQ # 200807-107- Engineering Services for Elevated Water Tank, Wells and Associated Improvements, SHWSD

The Scott’s Hill Water & Sewer District (SHWSD) and Pender County Utilities (PCU) are seeking Statements of Qualifications (SOQ) from consulting engineering firms experienced with elevated water tank and well design. The engineering firm will provide complete design, permitting, and construction administration/observation of a proposed 300,000 gallon elevated water plant, 3 water supply wells, and related water utilities improvements planned for the US 17 corridor in Eastern Pender County.  RFQ # 200807-107, issued August 7, 2020.  Statements of Qualifications Due: August 21, 2020 by 3:00 PM (EST).  See full Request for Qualifications here: RFQ_ElevTankWells_EngrSvcs 200807-107

 

COVID-19 Hardship Payment Plan

PENDER COUNTY UTILITIES

COVID – 19

Hardship Payment Plan

July 6, 2020

 

PURPOSE

The purpose of this plan is to assist Pender County residential property owners impacted by COVID-19 an affordable payment schedule for unpaid water bill balances accrued from March 31st to July 29th of 2020.  This plan is in compliance with the NC Governor’s Executive Orders 124 and 142.

PLAN

Pender County Utilities understands just how disruptive the coronavirus (COVID-19) pandemic has been and we remain committed to doing the right thing for our customers and the communities we serve.

These unprecedented times call for exceptional measures. Pender County Utilities implemented special crisis policies in mid-March and immediately suspended water disconnections while offering payment extensions and waiving late fees, which will remain in effect through July as we prepare to carefully and thoughtfully transition back to standard operations on July 30, 2020. Pender County Utilities will work with customers on a one-on-one basis as we transition back to our standard policies. We want to make sure we are doing everything we can to support you – just as we always have – because turning off the water due to non-payment remains a last resort. If you are experiencing a financial hardship, we urge you to work with us now to make payment arrangements while it is available.

Customers were not subject to service cut-offs starting mid-March and were not subject to cut-offs or late fees from March 31st to July 29th but were encouraged to pay their water bill balance each month to avoid building up a large balance. Residential customers will be allowed to pay their outstanding balance from this period over a 6-month period as long as they contact PCU to set-up this payment plan. Please contact our customer service at 910-259-1570 or go online to www.pendercountync.gov/utl/ to complete an installment agreement. The installment agreement will allow you to pay past due balances accrued during April, May, June, & July in installments until February.  We understand that everyone’s situation is different, and we will work closely with you to create a plan that meets your needs while ensuring you are able to fulfill your personal commitment to your water bill balance.

We realize that these are difficult and unsettling times and we are committed to doing our part to help you navigate the uncertainty while we continue to deliver the clean, reliable, and affordable water you depend on. I know the last couple of months have not been easy and the weeks and months ahead will present many challenges, but we remain confident that we will overcome COVID-19 together and be stronger.  Pender County Utilities hopes that you and your family continue to stay safe and well.

Water Bill Information Correction / No Cutoffs or Late Fees Through July

We deeply apologize for the imprecise information that was printed on the current water bills. The printed statement stated, “Residential water service cut-offs will resume in mid-June for unpaid balances. If you did not pay your bill in full for April and May due dates, and need more time to pay those balances, please contact customer service at 910-259-1570 to setup a 6-month payment plan, per NC Executive Order 124. Extended payment plans will not be available for sign up after water is shutoff for non-payment.” This statement was printed before Executive Order 142 was put in place on May 31, 2020.

On May 31, 2020 Governor Roy Cooper issued Executive Order 142 (a deferral payment order) extending the deadline regarding delinquent residential water accounts until July 29, 2020.

  • Effective March 31, 2020 Pender County Utilities will suspend all RESIDENTIAL water disconnections until July 29, 2020 for delinquent water accounts.
  • Late fees, penalties, or interest shall not be imposed for account delinquencies which occur on or after March 31, 2020 through July 29,2020.
  • Pender County Utilities will make available to customers whose accounts become delinquent, during this period, a reasonable payment plan option to bring accounts current. These plans will only apply to amounts accrued during this period occurring from March 31, 2020 to July 29, 2020.
  • Customers are encouraged to pay their water bill balance or some payment toward their bill each month to avoid building up a large balance. An Installment agreement will be available in July to give residential customers an extended period to pay their balance that accrued from March to July 2020.
  • If you are experiencing a financial hardship, we urge you to work with us to make payment arrangements while it is available.

We realize that these are difficult and unsettling times and we are committed to doing our part to help you navigate the uncertainty while we continue to deliver the clean, reliable, and affordable water you depend on. I know the last couple of months have not been easy and the weeks and months ahead will present many challenges, but we remain confident that we will overcome COVID-19 together and be stronger.  Pender County Utilities hopes that you and your family continue to stay safe and well.

Kenny Keel, PE, Utilities Director

 

Stage 1 Voluntary Water Restrictions

Pender County Utilities issue Stage 1 Voluntary Water Restrictions

BURGAW – Today Pender County Utilities (PCU) issued voluntary water restrictions for Hampstead and Scotts Hill, including the neighborhoods of Avendale, Cross Creek and Harrison Cove, as well as Island Creek Road and the neighborhoods of Wylie Branch and the Reserve at Island Creek.

“Pender County Utilities water customers in these areas are urged to reduce their water usage by 5 percent,” said Kenny Keel, Pender County Utilities director.

Keel cites the factors necessary in issuing the Stage 1 Voluntary Water Restrictions are due to delays in construction of the Hampstead/Scotts Hill Well Project and increased usage of water from the Rocky Point-Topsail and Scotts Hill Water and Sewer District systems.

“PCU worked diligently to improve the existing system,” said Chad McEwen, Pender County manager. “Crews installed new equipment to supplement our water supply from Wallace as well as adjusted the county’s pumping station and valves that will maximize the current system. Later this summer, one of the Hampstead wells will become operational, which will help us meet our daily water demand.”

“Customer cooperation is essential, especially regarding outdoor water usage,” said Keel. “Irrigation typically has the biggest negative impact on the availability of water between May and August. We recommend irrigating landscapes a maximum of 1-inch per week.”

Additional practical measure to reduce water consumption include:
• Prevent water waste, runoff, and do not water impervious surfaces.
• Water plants deeply to encourage root growth.
• Wash only full loads in clothes and dishwashers.
• Use spring-loaded nozzles on garden hoses.
• Identify and repair all water leaks.
• Water shrubbery the minimum amount required.
• Limit vehicle and boat washing to the minimum.
• Refrain from washing down outside areas such as sidewalks and patios.
• Use showers rather than baths and limit showers to no more than 4-minutes.
• Refrain from leaving faucets running while shaving or while rinsing dishes.
• Install water-flow restrictive devices in showerheads.
• Use disposable and biodegradable dishes.
• Install water-saving devices such as plastic bottles or commercial units in toilet tanks to reduce volume.
• Ensure the toilet flapper valves are not leaking – test with a food coloring to the toilet tank and visually checking to see if the color appears in the bowl. If a color shows, the toilet is leaking.
• Store drinking water in refrigerator to avoid trying to run it until cool from the tap.

For more information regarding the Stage 1 Voluntary Water Restrictions, call PCU at 910-259-1570.

Advertisement for Bids: Hampstead/Scott’s Hill Well Project

Pender County, Burgaw, NC, Pender County Utilities

Hampstead/Scott’s Hill Well Project

ADVERTISEMENT FOR BIDS

PUBLIC BID OPENING

Sealed Bids for the construction of the Hampstead/Scott’s Hill Well Project will be received, by Pender County on May 12, 2020 until 2:00 p.m. local time, at which time the Bids received will be “publicly” opened and read via a web-based meeting utilizing Microsoft Teams. Interested parties wishing to join the web-based public reading of the bids received may do so by sending an email request to the following email address no later than May 11, 2020, 5:00 p.m. local time.  Note that a physical meeting will not be held for the bid opening and only the web-based meeting will be conducted.

jfitzsimmons@mckimcreed.com

A Microsoft Teams link will be sent to all parties who provide an email address for the bid opening no later than 10:00 a.m. local time on May 12, 2020. Parties may utilize this link to join the web-based Microsoft Teams meeting. Interested parties are advised that only audio may be available due to limitations with Microsoft Teams video capability. Consequently, the public bid opening will be conducted via audio and interested parties may only hear the reading of the bids as video may not be available.

PRE-BID CONFERENCE

A pre-bid conference will be held at 10:00 AM local time on April 28, 2020. The pre-bid conference will be conducted via a web-based meeting utilizing Microsoft Teams. Interested parties wishing to join the web-based pre-bid conference may do so by sending an email to the following email address no later than April 27, 2020 2:00 p.m. local time. Note that a physical meeting will not be held for the pre-bid conference and only the web-based meeting will be available to interested parties.

jfitzsimmons@mckimcreed.com

A Microsoft Teams link will be sent to all parties who provide an email address for the pre-bid conference no later than 8:30 a.m. local time on April 28, 2020. Parties will utilize this link to join the web-based Microsoft Teams meeting. Interested parties are advised that only audio may be available due to limitations with Microsoft Teams video capability. Consequently, the pre-bid conference will be conducted via audio and interested parties may only hear the pre-bid conference as video may not be available. Attendance at the pre-bid conference is not mandatory.

The Project consists of the construction of:

  • Two (2) finished water production supply wells and associated appurtenances
  • Pre-fabricated well house buildings
  • Chemical Feed Systems
  • Electrical and control systems for well system operation
  • Approximately 600 linear feet of Water Main Distribution Piping

Bids will be received for a single prime Contract. Bids shall be as indicated in the Bid Form. Bidders are not required to be pre-qualified in order to submit a bid for the Hampstead/Scott’s Hill Well Project. Contractor is advised and shall meet the following project schedule for execution and completion of the project:

  • Pre-Bid Conference         April 28, 2020 10:00 a.m. local time
  • Public Bid Opening         May 12, 2020 2:00 p.m. local time
  • Notice of Award              June 2, 2020
  • Notice to Proceed           June 15, 2020

Prospective bidders may obtain copies of the Bidding Documents by contacting the Issuing Office for the Bidding Documents at: McKim & Creed, Inc., 243 N. Front Street, Wilmington, NC 28401, Jamie Mabe Fitzsimmons, 910-343-1048, jfitzsimmons@mckimcreed.com. Physical copies of the Bidding Documents will not be available for review at the Issuing Office.

Bidding Documents may also be examined on the Pender County website at the following link. Physical copies of the Bidding Documents will not be available for review at the offices of Pender County:

http://www.pendercountync.gov/utl/

Bidding Documents will be provided no later than April 20, 2020, at Carolinas Plan Room, 2527 S. 17th Street, Wilmington, NC 28401; online at Carolinas AGC www.cagc.org; Prospective Bidders should contact these entities to determine availability for obtaining or viewing the documents.

Bidding Documents are available on compact disc (as portable document format (PDF) files for a non-refundable charge of $100.00, including shipping via overnight express service. Alternatively, printed Bidding Documents may be obtained from the Issuing Office via mail, upon Issuing Office’s receipt of payment for the Bidding Documents. The non-refundable cost of printed Bidding Documents is $200.00 per set, payable to “McKim & Creed, Inc.”, plus a non-refundable shipping charge. Upon Issuing Office’s receipt of payment, printed Bidding Documents will be sent via the prospective Bidder’s delivery method of choice; the shipping charge will depend on the shipping method chosen. The date that the Bidding Documents are transmitted by the Issuing Office will be considered the prospective Bidder’s date of receipt of the Bidding Documents. Partial sets of Bidding Documents will not be available from the Issuing Office. Neither Owner nor Engineer will be responsible for full or partial sets of Bidding Documents, including Addenda if any, obtained from sources other than the Issuing Office.

Owner: Pender County Utilities

By:        Kenny P. Keel PE

Title:     Director

+ + END OF ADVERTISEMENT FOR BIDS + +

For Owners of Temporarily or Partially Shut Down Business, Churches or School Building Water Piping

Water held unused in building pipes while businesses or activities are shut down or have unused floors or sections becomes stagnant.  Conditions may develop increasing the risk for the growth and spread of waterborne bacteria, such as Legionella or biofilm, in the building piping.  Disinfectant in the water, such as chlorine, will likely dissipate or become undetectable.

Actions are necessary to ensure the water in the building is safe as well as taste and odor free before resumption of normal water use.  The Center for Disease Control CDC) has very detailed information on reactivating plumbing systems after dormant conditions on its website at: https://www.cdc.gov/coronavirus/2019-ncov/php/building-water-system.html.

 

 

North Carolina Executive Order 124 Public Notice

North Carolina Executive Order 124 Public Notice

Pender County Utilities have suspended all shut-offs, late fees, and reconnection fees for residential connections starting April 1, 2020 following Governor Roy Cooper’s Order. On March 31, 2020 Governor Roy Cooper issued Executive Order 124, assisting North Carolinians by prohibiting utility shut-offs, late fees, and reconnection fees in response to the COVID-19 pandemic. This notice and Executive Order does not include irrigation or commercial water services.

Pender County Utilities have suspended all shut-offs, late fees, and reconnection fees starting April 1, 2020 following Governor Roy Cooper’s orders. Customers are encouraged to pay as much of their bill as they can each month to avoid having an extremely large amount due once shut-offs are reinstated.

North Carolina Executive Order 124 states the following for our water customers:

1. Customer account disconnections for nonpayment are suspended, likely for at least 60 days.
2. Pender County Utilities will not impose new penalties for late payments or collect on penalties that were imposed on residential accounts as of April 1, 2020 for at least 60 days. Normal usage fees will still apply for utility services you receive.
3. Customers with unpaid balances at the end of this grace period will be allowed a six (6) month, interest-free time to pay off any balances with no late fees charged. Customers who need this payment    plan must contact Pender County Customer Service at 910-259-1570.
4. To help our customers, we will follow our normal procedures in reconnecting customers whose accounts were disconnected prior to March 31st. Customers who already may have been disconnected  and wish to be reconnected during this period can call Customer Service at 910-259-1570 to arrange for service to be restored.

Pender County Utilities assures you that your drinking water is safe. Our employees are on the job and are taking extreme precautions to protect themselves and you from the effects of COVID–19.
If you have any questions about this information, please go to www.pendercountync.gov/utl/ or call Customer Service at 910-259-1570. For additional information on COVID–19 go to www.ncdhhs.gov (North Carolina Department of Health and Human Services).
More information on the NC Executive Order 124 can be found on the web at: https://governor.nc.gov/documents/executive-order-no-124

“COMMITTED TO QUALITY AND OUR CUSTOMERS”
Pender County Utilities
605 East Fremont Street
Burgaw, NC 28425
910-259-1570

FAQs for Executive Order No. 124

When does this Order go into effect, and when does it expire?

This Executive Order is effective on March 31, 2020. It will remain in effect for sixty days or until adjusted by a superseding Executive Order. An Executive Order rescinding the State of Emergency in North Carolina will rescind this Executive Order.

Assisting North Carolina Utility Customers

What protections does this Executive Order provide to residential utility customers?

The Executive Order provides reasonable protections to residential utility customers in light of the COVID-19 emergency.
• Prohibits utilities from shutting off people’s electricity, natural gas, and water service for nonpayment.
• Prohibits utilities from billing or collecting any fees, penalties, or interest for late or untimely payment.
• Directs utilities to give residential customers at least six months to pay outstanding bills without owing interest fees.
• Reminds customers they are responsible for paying bills for utility services received.
• Requires utilities to inform residential customers of important provisions in the Executive Order.

Why are customer protections needed?

Because of the Stay at Home Order, many North Carolina residents are at home and need access to electricity, water, and natural gas service. These services will help ensure that residents will be able to wash hands regularly and follow other best practices for safety and hygiene.

So my utility service provider cannot shut off my electricity, natural gas, or water service?

Correct. Your utility cannot shut off your residential service while the Executive Order is effective. But you are still responsible for paying your bills.

Does this mean I don’t have to pay my electricity, natural gas, or water bills?

No. All customers are still responsible for paying their utility bills.

Can I have more time to pay off my bills?

Utilities will offer extended repayment plans that allow residential customers at least six months to pay unpaid bills without owing interest charges. This six-month period will apply to outstanding bill payments accumulated during the effective period of this Executive Order plus 120 days.

Can utility providers charge me late fees?

As of March 31, 2020, no utility may bill or collect any fee, charge, penalty, or interest for a late or otherwise untimely payment.

To which types of utility customers does the Executive Order apply?

This Executive Order applies to residential customers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Utilities notice for public access and payments due to the COVID-19 Pandemic

As of March 25th, Pender County Utilities is limiting public access to our buildings due to the COVID-19 pandemic.

We can serve you online, at our drive-thru window at the Burgaw office, or by phone at 910-259-1570.

Payments can be made:

  • Online at pendercountync.gov under “I Want To…”
  • Payment drop boxes at Burgaw office (605 E. Fremont St next to drive-thru window) and at Hampstead Annex (15060 US 17 in white “mailbox” in front parking lot)
  • By phone at 910-259-1570 with credit card
  • Drive-thru window at Burgaw office
  • By mail: Pender County Utilities, PO Box 995, Burgaw, NC  28425

New service applications may be completed online but must be notarized prior to submittal.

Applications can be found online here or by clicking the respective link below:

If you have business that cannot be done through the methods listed above, please call us to discuss alternate methods.

Thank you for your patience during this difficult time.

Request for Qualifications (RFQ) – Engineering Services for Well Sites and Waterline

GENERAL

The Rocky Point/Topsail Water & Sewer District (RPTWSD) and Pender County Utilities (PCU) are seeking an engineering firm experienced with drinking water well design and water infrastructure. The engineering firm will provide design, permitting and construction administration/construction observation of drinking water well infrastructure and related water infrastructure utilities associated with the creation of up to three (3) water supply wells planned for the Hampstead area in Eastern Pender County. RPTWSD will be working with a contract hydrogeologist for test well installation, pump test and wellfield design. The successful engineering professional services firm will work with RPTWSD’s contract hydrogeologist and design a well, wellhead, and associated piping to connect the new well to the existing water system. Proposed well sites have received preliminary approval from the DEQ Wilmington Regional Office.
Water design experience shall include Pee Dee aquifer well and wellhead design. Water main design and permitting also required. Prompt delivery and demonstrated accuracy on project cost estimates by the project team are important factors in selection. This project has a very aggressive fast-track schedule, and thus the consultant shall have personnel and resources available to meet that schedule.

SUBMISSION OF QUALIFICATIONS STATEMENT

Firms are invited to submit a Qualifications Statement to the RPTWSD by no later than 3:00 PM on October 25, 2019. Qualifications received after this deadline will not be considered. Firms shall submit an electronic proposal as specified in the RFQ. Firms submitting Qualifications are encouraged to carefully check them for conformance to the requirements stated herein. Qualifications that do not meet ALL of the below listed requirements or are sent to any address other than that shown below, will be disqualified. No exception will be granted. Statements of Qualifications shall be submitted to:

Kenny Keel, Director
Pender County Utilities / RPTWSD
kkeel@pendercountync.gov

EVALUATION

Firms submitting Qualifications to perform drinking water well design and related water infrastructure will be evaluated based upon the firm’s experience, proposed personnel experience, personnel knowledge and familiarity with projects in the typical scope of work. In addition, knowledge of and experience in well design in the Pee Dee aquifer will be a significant consideration. This scope is defined in the General section of this Request for Qualifications, and submittal shall show previous project experience and references. Subs associated with electrical, SCADA or other design must be listed in the Statement of Qualifications.
Additional criteria that may be used to select an engineer may include:

  1. Experience working with Hydrogeologists for well design, construction, performance, and data interpretation.
  2. Demonstrated ability to deliver projects on-time within a tight schedule, and commitment to meet the project schedule.
  3. Knowledge of well water treatment requirements (understanding the current drinking water source [surface water treated at PCU Water Plant] and potential issues with blending with new well sources).
  4. Knowledge of SCADA/Controls (integration of wells and associated controls into the existing RPTWSD system). Distribution system currently uses Mission Communications system.
  5. The engineering firm should have electrical and mechanical capabilities for ancillary design components associated with wells or will list the specific subs that will be used as well as their firm’s experience, proposed personnel experience, personnel knowledge and familiarity with projects in the typical scope of work
  6. Water pipeline modeling for the design of water transmission mains, proven history of pipeline designed, sizing, and routing. Water main design should be limited to short runs to connect the wells to the existing distribution system, as all sites are within a few hundred feet of existing water mains.
  7. Local regulatory experience.

SCHEDULE

  1. Anticipated Notice to Proceed by November 19, 2019.
  2. New production wells, wellheads, and waterlines shall have preliminary design within 45 days of Notice to Proceed.
  3. Project shall have all permits within 105 days of Notice to Proceed. Construction bidding will be concurrent with permit approvals. Emergency permitting consideration by NCDEQ is anticipated.
  4. Construction contracts planned for two phases:
    1. Well installation
    2. Wellhead and Water Main construction
  1. Construction substantial completion and operation of first well by May 1, 2020.
  2. Construction substantial completion and operation of second well by May 22, 2020.
  3. Construction substantial completion and operation of third well (if a third is constructed) by June 26, 2020.

REQUIREMENTS

Qualifying Statements shall include:

  1. Firm name, address, telephone number, fax number, email address, web address, and contact person(s)
  2. Year in which the firm was established and any former names under which the firm operated.
  3. Qualifications and experience of personnel who would be performing design services for the project(s) by providing:
    1. A list of design projects demonstrating experience/understanding of the experience described in the General section above. Project information shall include:
      1. a summary of the scope of work and deliverables,
      2. the owner of the project, and
      3. the name, number and email of a reference for the project.
  1. SOQ submittal is limited to 15 printed pages maximum, including cover sheet.

The following criteria will be deemed necessary for selection:

  • The firm must meet the following insurance requirements.
    • General Liability $1,000,000 per occurrence/$2,000,000 aggregate. RPTWSD must be additional insured
    • Workers Compensation $500,000/$500,000/$500,000
    • Auto Liability Insurance $1,000,000 per occurrence combined single limits applicable to claims due to bodily injury and/or property damage
    • Professional Liability not less than $1,000,000 per loss.
  • Any firm wishing to be considered must be properly registered with the Office of the Secretary of State of NC and the NC Board of Examiners for Engineers & Surveyors.

NOTIFICATION

The selected firm will be notified by telephone and/or email.
The RPTWSD reserves the right to reject any and all submissions.
Any questions concerning this advertisement should be directed to Kenny Keel, Director, Pender County Utilities, at kkeel@pendercountync.gov or (910) 259-0212 by October 23, 2019 at 2:00pm.

Please see the PDF below for the original document or click here for a printable version.

RFQ_EngineerConsultant_HampsteadWells
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