Eastern Pender County water restrictions remain in effect

HAMPSTEAD – The Stage 3 Mandatory Water Restrictions II remain in effect for Pender County Utilities (PCU) customers in the Hampstead and Scotts Hill areas.

“All non-essential uses of drinking water are banned, and garden and landscape irrigation must be reduced to the minimum amount necessary for survival,” said Kenny Keel, Pender County Utilities director. “Irrigating grass lawns is banned.”

It is anticipated that these restrictions will remain in effect until at least July 8, to ensure a sufficient water supply is available for customers over the Independence Day holiday. PCU staff will re-evaluate our water shortage response at that time to determine if changes can be made.

“We appreciate the cooperation of our customers with these requirements,” said Keel. “Thank you for your efforts.”

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SYSTEM PRESSURE / BOIL WATER ADVISORY RESCINDED; STAGE 3 MANDATORY WATER RESTRICTIONS REMAIN IN EFFECT

Pender County Utilities has rescinded the May 26, 2019 System Pressure Advisory issued to its water customers in all areas of Hampstead, Scott’s Hill, and south of 7390 NC 210 in Rocky Point.  System pressures have risen to higher levels that are closer to normal.

Bacteriological analysis results of drinking water samples collected after the pressure loss from this water system show no coliform bacteria present.  Pender County Utilities water customers may use the water without boiling.

The Stage 3 Mandatory Water Restrictions II remain in effect at this time.  All non-essential uses of drinking water are banned and garden and landscape irrigation must be reduced to the minimum amount necessary for survival.

Thank you.

This advisory is hereby rescinded the 29th day of May 2019:

Kenny Keel, Director      Pender County Utilities     910-259-1570

Pender County water shortage emergency and boil advisory remains in effect

BURGAW – The Pender County Utilities (PCU) water shortage emergency and system pressure/boil water advisory remains in effect through May 28.

“Customers in the Hampstead and Scotts Hill areas remain under a water shortage emergency today, as well as a system pressure advisory/boil water advisory,” said George Brown, chairman of the Pender County Board of Commissioners. “Water tank levels are improving, but conditions still require the conservation of water as much as possible, including no irrigation or other outside water usage.”

“Water samples were taken this morning and are being analyzed to determine if any contamination exists in the system,” said Kenny Keel, Pender County Utilities director. “Upon the completion of the testing on Wednesday morning, we will provide a further update on the boil water advisory status.”

The PCU staff is working with other area water utilities to assist with the water supply issues in the area.

“Pender County commissioners and administration have been working to address infrastructure issues as the county continues to experience tremendous growth,” said Randell Woodruff, county manager. “Our staff has been working on options to maintain and keep up with the growth in population.”

PCU customers in Hampstead, Scotts Hill, and areas south of 7390 NC 210 in the far eastern and southern portions of Rocky Point, east of the Northeast Cape Fear River are in the impacted areas.

Customers are strongly urged to conserve water. Do not wash cars, water lawns, and only use appliances such as clothes washers when filled. Customers are also advised to boil all water used for human consumption – including drinking, making ice, brushing teeth, washing dishes and food preparation – or use bottled water. Vigorous boiling for one minute should kill any disease-causing organisms that may be present in the water due to low pressure.

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System Pressure Advisory! May 26, 2019

Water customers of Pender County Utilities, in Pender County, in all areas of Hampstead, Scott’s Hill, and south of 7390 NC 210 in Rocky Point are advised that water pressures are at reduced levels. Periods of low or no pressure in the distribution system increases the potential for back siphonage and introduction of bacteria into the water system.

Therefore, consumers are advised to boil all water used for human consumption (including drinking, making ice, brushing teeth, washing dishes and food preparation) or use bottled water.

Vigorous boiling for one (1) minute should kill any disease-causing organisms that may be present in the water.

Water customers are strongly urged to conserve water whenever possible.

This advisory remains in effect until further written notification is issued.

This advisory issued on May 26, 2019 at 7:40 pm by:

Kenny Keel, Director
Pender County Utilities
910-259-1570
and
Public Water Supply Section
NC Division of Water Resources
Wilmington Regional Office
(910) 796–7215

PUBLIC NOTICE – WATER SHORTAGE EMERGENCY May 26, 2019

A water shortage emergency is hereby declared for Pender County Utilities water users in the Hampstead and Scott’s Hill areas until further notice. Due to current abnormally
dry conditions, greatly increased usage of water from the Rocky Point-Topsail Water & Sewer District system, and current equipment and facilities limitations, the availability of potable water in Hampstead and Scott’s Hill is at reduced levels which could result in low system pressures and loss of water service.

Stage 3 Mandatory Restrictions II are hereby declared for users of the Pender County Water System in the Hampstead and Scott’s Hill areas, which include the following requirements:

All non-essential uses of drinking water are banned and garden and landscape irrigation must be reduced to the minimum amount necessary for survival.
Outdoor use of drinking water for washing impervious surfaces is prohibited; and all testing and training purposes requiring drinking water (e.g., fire protection) will be limited.
Water users shall prevent water waste and runoff; wash only full loads in clothes and dishwashers; use spring-loaded nozzles on garden hoses; and identify and repair all water leaks.
All water users shall reduce water use by 20 percent compared to their previous month’s water bill.
Additionally, in Stage 3, a drought surcharge of 1.5 times the normal water rate applies.

Thank you for your cooperation and understanding.

Kenneth P. Keel, PE
Pender County Utilities Director

Christmas tree disposal available

BURGAW –  The Pender County residents may dispose of their Christmas trees at the Rocky Point and Hampstead Convenience Centers for 3 weeks following Christmas.

“We will accept Christmas trees through Jan. 15,” said Kenny Keel, Pender County Public Utilities director.

Christmas lights and ornaments should be removed from the trees prior to disposal.

The Rocky Point Convenience Center is located at 16232 NC Hwy 210. The center is open Mondays, Tuesdays, Thursdays, Fridays and Saturdays, 7 a.m. – 7 p.m. Closed Sundays and Wednesdays.

The Hampstead Convenience Center is open Mondays through Saturdays 7 a.m. – 7 p.m. and Sundays 1 – 7 p.m. The Hampstead center is located at 250 Transfer Station Rd.

Christmas trees left in storm-related debris piles will not be accepted by the contractor.

Solid Waste stickers coming in March

BURGAW –  Solid waste stickers for 2019– 2020 will be mailed to residents within the unincorporated areas of Pender County in mid-March.

“The current stickers will be honored at all the convenience sites through March 31,” said Kenny Keel, Pender County Utilities director.  “All new stickers should be distributed by March 31.”

As with the previous sticker issuance, two sticker types will be available. Residents in unincorporated areas of Pender County will receive either FULL or RECYCLE sticker that corresponds with the amount paid on their tax bill for the annual solid waste fee.

“Since the solid waste fee is paid with your taxes, it was necessary to delay sticker issuance until after the final tax year payment deadline,” stated Keel. “This will help with a more accurate accounting of the solid waste fee payment received from property owners.”

Taxpayers may identify the fees paid by looking at their tax bill. The S64 fee of $220/year is for FULL USE, permitting a resident to use the convenience sites for household trash and recycling. Code S63 on the tax bill with a fee of $110/year is for RECYCLE ONLY.

More detailed information can be found on the Pender County Solid Waste site, www.pendercountync.gov/sw/.

Service Line Warranty Program Pender County Utilities does not Endorse Water Line Warranty Program

Pender County Utilities is aware of at least one company (American Water Resources) that offers service line warranty programs, but there are several others who offer this program as well.  These companies will independently contact Water Department customers to offer their warranty program for a fee.

The warranty program is much like insurance.  For a monthly fee, the company will cover certain qualified repairs for water service lines.  Service lines are only a portion of the private plumbing line.  They are neither owned nor maintained by Pender County Utilities.  The homeowner is responsible for any damage or failure in the service line.  Customer responsibility begins at the customer side of the water meter.  Pender County Utilities does not provide public sewer service to residential customers.

Pender County Utilities does not endorse any of these companies, because the service line is private plumbing.  Like with any insurance or warranty program, individuals should do their due diligence to learn what is and is not covered and what exceptions apply in order to make the best decision for their situation.

Below is a link to an article by a consumer watchdog columnist.  The information in this article may prove useful in making your decision:

Who is American Water Resources, and do you need their water and sewer pipe warranty?

To learn more, contact Pender County Utilities at 910-259-1570

 

 

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